Refund Policy

Cancellation, Return and Refund Policy

Below are the terms of our order cancellation and/or product return policy: CELESTA – the online store that supplies the products. Customer – the person making a purchase or placing an order in the store.

1. 30-Day Money-Back Guarantee

If you’re not satisfied for any reason, you can request a full refund on your entire order – even if the bottles have been opened and used – within 30 days of receiving your package (as shown by the tracking number).

To get your refund, contact customer service by email or WhatsApp with your order number. Customer service will give you the address for returning the products. Return the products you received in the order, including opened bottles. Return shipping costs are paid by the customer. Free gift items do not need to be returned.

Your full refund will be issued to the payment method used for the order within 14 days of our receiving the returned products, with no cancellation fee.

This guarantee also applies to subscription orders: every subscription shipment qualifies for a refund within 30 days of receipt.

2. Canceling Before Shipment

An order that hasn’t shipped yet can be canceled by contacting customer service with your order number. The order will be canceled and the full amount refunded to your payment method, with no cancellation fee. If the order has already shipped, you can cancel it after you receive it, as described in Section 1.

3. Cancellation Under the Consumer Protection Law

Nothing in this policy limits your rights under the Israeli Consumer Protection Law, 5741-1981, including the right to cancel a distance sale. CELESTA does not charge cancellation fees.

4. Defective Product or Product That Doesn’t Match Your Order

If you received a product that is defective, broken, or doesn’t match your order, please contact customer service with a photo of the product within 30 days of receiving the package. At your choice, CELESTA will send a replacement product or issue a full refund, and in that case all shipping costs will be covered by CELESTA.

5. Coupon Codes and Vouchers

A gift code, “credit,” “credit voucher,” or “store voucher” issued by CELESTA or by customer service is valid for two years from the date you receive it.

6. Order Cancellation by CELESTA

CELESTA may cancel an order, for example if an item is out of stock or there is a pricing error. In that case, a full refund will be issued to the payment method used for the order.

7. Contact Us

For any question or request: email supportcelesta@gmail.com, WhatsApp 0797295439, Sunday–Thursday, 10:00–17:00.