Shipping Policy

Shipping Policy

1. Shipping Costs

Shipping to a pickup point – free on every order over ₪50.

Express shipping to a pickup point – ₪24.90. Express home delivery – ₪39.90. Both express options are free on orders over ₪300.

The cost of the shipping option you choose is shown at checkout before payment.

2. Where Orders Ship From and How Long It Takes

All orders ship from our warehouses abroad.

Order processing takes 1–4 business days. After that, the estimated delivery time is 7–14 business days with standard shipping and 6–10 business days with express shipping. Delivery times depend on the shipping carriers and may be longer during busy periods or due to the security situation.

For the purposes of this policy, a “business day” is Sunday through Thursday, excluding holiday eves, holidays, and official days of rest.

3. Tracking and Delivery

Once your order is confirmed, you’ll receive an email, followed by a message with a tracking number when your order ships. When the package arrives at the pickup point, you’ll get an SMS with the pickup details.

If you haven’t received an update that your package has arrived in Israel within 20 business days of receiving your tracking number, contact us and we’ll look into it.

4. Shipping Address

Please make sure to enter a complete and correct address and phone number. If your order hasn’t shipped yet, you can update the address by contacting customer service. CELESTA is not responsible for delays or loss of a shipment caused by incorrect address details provided by the customer.

5. Unclaimed or Returned Packages

If a package wasn’t picked up from the pickup point and was returned to the warehouse, contact us and we’ll arrange reshipment. In that case, the reshipping cost may be charged to the customer. Your rights to cancel and get a refund under the Refund Policy remain in effect.

6. Import Taxes

If any import taxes or fees apply to your order, they are paid by the customer, and the local authority will contact you regarding payment.

7. Contact Us

For any question: email supportcelesta@gmail.com, WhatsApp 0797295439, Sunday–Thursday, 10:00–17:00.